Return & Exchange Policy

At Favours By Luna, we take pride in the quality of our products.

• Returns: We accept returns only for defective products. If you receive a defective item, please contact us within 7 days of delivery with a description and photo of the defect. We will arrange a replacement or refund as appropriate.

• Exchanges: Due to the personalized and custom nature of our products, we do not accept exchanges.

• Contact: For any issues, please reach out to us at info@byluna.com.au.

Thank you for your understanding and support!